سياسة المؤسسة لللإستبدال والإسترجاع

First: In case of any manufacturing defect or damage in the product: Customers of Rasm Al-Manzil have the right to replace or return the product containing a manufacturing defect or damage, provided that the product is packaged in its original box and in its original condition, within 7 days for return and 14 days for replacement from the date the customer receives the product. The customer also has the right to choose one of the following options after Rasm Al-Manzil receives the product and verifies that it meets the conditions: • Refund the value of the product to the same payment card or via bank transfer, and this process takes 14 working days. • Replace the damaged product with a new product of the same value. Notes: • The customer bears no shipping fees if the reason for the replacement or return is due to damage or a manufacturing defect. • The customer must return the product in its original packaging and deliver it to the same shipping company's office. • The customer bears the damage caused if the product is not returned properly packaged. Second: If the customer wishes to replace or return the product without any manufacturing defect: Customers of Rasm Al-Manzil have the right to replace or return the product provided that the product is packaged, in its original box, and in its original, unused condition, within 3 days of receiving the product. In this case, the customer bears the shipping costs. The customer also has the right to choose one of the following options after Rasm Al-Manzil receives the product and verifies that it meets the conditions: • The amount will not be refunded to the customer until the returned item is received. • Refund the value of the product after deducting shipping and return costs to the same payment card or via bank transfer, and this process takes 14 working days. • Replace the product with another product of the same value. • Returns or exchanges are not available for furniture after installation. Notes: • The customer bears any shipping fees if the reason for the replacement or return is not due to damage or a manufacturing defect. • The customer must return the product in its original packaging and box. • The customer bears the damage caused if the product is not returned properly packaged. The customer pays 75 in case of order cancellation without any defects in the product.